Permacast (“we”, “us”, “our”) is committed to protecting the privacy of personal information collected through our website and in the course of our business. This Privacy Policy explains how we collect, use, store, and disclose personal information, and how individuals may access or correct that information.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What personal information we collect

We only collect personal information that is reasonably necessary to operate our business.

• name, company and contact details (email, phone, address)
• enquiry details submitted via our website forms, email or phone
• customer, supplier or contractor information
• information required for safety, security, site access, or legal/regulatory purposes
• website usage information, such as IP address, device/browser type, pages visited, referring pages, and date/time of visits
• files you provide, such as drawings, specifications, resumes, or other documents (if you upload or email them to us)

How We Collect Information

We collect personal information when you:

• submit a form on our website
• contact us by phone, email, or other channels
• do business with us as a customer, supplier, contractor, or job applicant
• interact with our website (including through cookies and similar technologies)

How We Use Personal Information

We use personal information to:

• respond to enquiries and provide products and services
• manage customer, supplier and contractor relationships
• administer accounts, contracts, and business operations
• maintain site safety and security
• meet legal, regulatory, and reporting obligations
• improve our website, services and customer experience

 

If you choose not to provide requested information, we may not be able to respond to your enquiry or provide certain services.

Disclosure of personal information

We may disclose personal information to third parties where reasonably required to operate our business or comply with the law, including:

• IT and website service providers (hosting, support, cloud storage)
• professional advisers (legal, accounting, insurance)
• contractors and suppliers supporting service delivery
• regulators, authorities or others where required or authorised by law

 

We do not sell personal information.

Overseas disclosures

Some third-party providers we use (including cloud services) may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

Cookies and analytics

Our website uses cookies and similar technologies to support functionality, understand how the site is used, and improve performance. This may include cookies placed by third-party providers. You can manage cookies through your browser settings.

Direct marketing

We may occasionally send updates relevant to our products or services. You can opt out at any time by using the unsubscribe option (if provided) or contacting us using the details below.

Security and retention

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. Access is restricted to authorised personnel. Personal information is retained only for as long as required for business or legal purposes.

Access and correction

You may request access to, or correction of, the personal information we hold about you.

Complaints

If you have a privacy concern or complaint, contact us using the details below. We will handle complaints promptly and in line with our legal obligations. If the issue can’t be resolved, you may contact the Office of the Australian Information Commissioner (OAIC).

External links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites.

Data breaches

If a serious data breach occurs, we will take reasonable steps to manage it and will comply with any notification obligations under Australian privacy laws.

Contact us

Privacy enquiries can be directed to:

Permacast

Email: info@permacast.com.au

Attn: Privacy Officer

Updates to this policy

We may update this policy from time to time to reflect changes in legal requirements or business practices.

Darren Hedley, CEO, Permacast